TERMS

GEMSUN vintage

GEMSUN vintage products are handpicked clothing combinations. These products are not new or unworn but in good condition and meant to give garments new life. As our vintage products are sourced from different parts of the world and eras, please note that the marked sizing is not always exact.

GEMSUN one

GEMSUN one products are handmade with love and stand for uniqueness and character. Little flaws contribute to their one-of-a-kind character. For handmade hats there might be some small variations within the size ranges. Once you place your order, each crochet piece is individually handmade for you. This process can take up to 7 days before we ship your order.

PAYMENTS

All prices are in USD and payments are accepted through PayPal. Please be aware of PayPal’s terms and conditions as they are responsible for the transactions made.

LOCAL CHARGES

Please be aware that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

ORDER CANCELLATIONS

For order cancellations please get in touch with us at connect@gemsunnow.com within 24 hours of order placement.

SHIPPING

Creation process takes up to 7 business days for GEMSUN one pieces. Order processing for GEMSUN designs and vintage pieces takes 3-4 business days. Once products are dispatched, you will be notified. Shipping within the US takes about 4 business days. Products are shipped via USPS. Please be aware that any delays or lost items caused by the courier service are out of our hands and GEMSUN is not responsible for it.

For worldwide shipping please get in touch with us at connect@gemsunnow.com.

EXCHANGES

For exchanges please get in touch with us at connect@gemsunnow.com within 7 days after you have received your item. We only accept exchanges for GEMSUN designs and GEMSUN one products. Products need to be in new condition. Please keep in mind that shipping costs are at customers expense.

  

RETURNS

We only accept exchanges, no returns.